Monetag Support for Publishers

You plugged ads into your mini app and the impressions do not come. Or your account is under review and nobody answers. For moments like these the Monetag ad network has a support bot right inside Telegram. It is not for everyone: it is a tool for publishers, meaning owners of traffic. 🛠

An ordinary Telegram user has nothing to do here. There are no games, films or entertainment in it, despite the "Video" category in the catalog.

Who this bot is for

Monetag is an ad network that pays site and mini app owners for showing ads. The support bot is for those who have registered on the publisher platform or are thinking about it.

• Mini app owners who want to embed ads.
• Webmasters with sites that need monetization.
• Game developers inside Telegram with questions about ad formats.

What to ask

According to the network's documentation, integration needs a working Telegram bot that launches your app, a secure address for the app and a publisher account. After that you generate an ad tag and embed it in your app's code.

Questions can come up at any of these steps. These are the typical reasons to contact support.

• Account review: why an application is not approved yet.
• Tag and code: how to embed the script correctly.
• Impressions and stats: why ads are not showing.
• Payouts: when and how money arrives.
• Restrictions: why ads were blocked.

How to get a quick answer

1. Open the bot and press /start.
2. Describe the problem in one message: what you did and what happened.
3. Give your publisher ID and app address, never your password.
4. Attach a screenshot of the error or the stats.
5. Wait for the reply and do not send duplicates.

The more specific the question, the fewer clarifications. "Nothing works" always slows things down. ⏱

Rules worth knowing up front

Ad networks do not allow forced clicks or automatic redirects. If an app breaks the rules, ad delivery can be restricted or blocked. That is standard practice, not nitpicking.

Do not inflate traffic and do not ask users to click ads. A source of income built that way ends together with the account.

Beware of impostors

Scammers like to copy support bots. They message first, ask you to "confirm your account" and fish for a password or payment details.

• Compare the link with the one in your publisher dashboard.
• Never give out your password, support does not need it.
• Ignore first messages from unknown "managers".

Before writing, look through the network's documentation: answers to common questions are faster to find there. Contact support when you have checked your settings and still hit a wall.

What not to expect

The bot does not replace documentation and does not promise income. What you earn from ads depends on your audience, the countries of your users and the ad format. Realistic expectations save a lot of disappointment. 🙂