Hotline CRM for Telegram Teams

Mini App • Marketing & Sales

About this App

Customers write to your DMs, your bot, your work account, and replies get lost between chats. Hotline CRM gathers every conversation into one workspace inside Telegram, so the team stops chasing customers across windows. 💬

The bot promises a launch in five minutes and a free start, and in practice it looks like a few messages of setup.

What Hotline CRM can do

The bot's description lists the main tools for working with clients:

Tickets. Every request becomes a task the whole team can see.
Quick replies. Ready answers to frequent questions.
Bulk messaging. One message to many clients at once.
AI agents. Automation of simple replies right in Telegram.

How it is built

You connect a working bot or a personal account through the setup bot. According to the developers, this takes two to three minutes. 🔌

After that, customer messages arrive in a topics group: each customer gets a topic where you reply. It is the familiar Telegram interface with no extra windows.

Menu commands

/start. Manage connections.
/intro. Introduction and links.
/limits. Overview of plan limits.
/language. Change language.
/privacy. Privacy policy.

Free and paid

The start is free. On the free version the welcome message keeps a link to the service, and the greeting can be fully switched off only on the paid one. Anonymous feedback also needs the paid version. 💳

Check /limits before building a workflow on the service: it is better to know restrictions upfront.

Who benefits from this setup

A small shop, startup support, consultants, a school or a course: anywhere customers are already in Telegram. Instead of spreadsheets and a separate CRM, you work where the conversation happens. 🎯

If most of your customers are elsewhere, choose a system that pulls in every channel.

Practical tip: agree within the team who handles which topics and how fast a customer must get an answer. Any ticket system only helps when there is order inside it.

What to consider before connecting

When you connect a bot or a personal account, you give the service access to customer conversations. Read the privacy policy via /privacy and check what data the service stores.

If you handle personal customer data, mention it in the greeting and never ask for passwords or card numbers in chat. 🔒

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Frequently Asked Questions

Is Hotline CRM free?▼

The start is free, as the bot's profile says. On the free version the greeting keeps a link to the service, and some features such as anonymous feedback need the paid version. See /limits for conditions and caps.

How do I connect my bot or account?▼

Press /start in the setup bot and choose a connection. According to the developers, this takes two to three minutes. After that, customer messages begin arriving in a topics group.

Is it safe to give the service my customer chats?▼

The service gets access to messages passing through the connected bot or account. Read the privacy policy with /privacy and never discuss passwords or card numbers in chat.

What if customer messages stop arriving?▼

Open /start and check that the connection is active. Then make sure the topics group is set up and the bot has the needed rights. If it does not help, read /intro and contact the service's support.