Livegram Support: Help Chat

You connected a feedback bot, but messages are not arriving. Or your reply went out and the customer never saw it. For moments like these Livegram runs its own help chat, and it opens in Telegram in a couple of seconds 🛠

Livegram Support is the official help bot for people who use Livegram. You reach for it when the help pages did not answer your question and you want to ask the developers directly.

Who this chat is for

Livegram turns an ordinary bot into a mailbox. You create a bot in BotFather (Telegram's official service for making bots), hand its token to Livegram, and anyone who taps Start in your bot can write to you.

Messages land in a chat you choose, and your replies go out under the bot's name. Your personal account, username and phone number stay hidden.

When something along that chain breaks, this is where you ask. The support bot covers questions about features, troubleshooting and setup, and it lets you pick a language when you start.

The usual suspects

The Livegram help pages list the most common causes of trouble. Run through them before you write, because the answer may take a minute to find.

• Bot not connected. The token is missing or was pasted wrongly. The /addbot command connects the bot again.
• Reply sent without Reply. Messages are delivered only when you answer with Telegram's Reply function. Plain text typed into the chat reaches nobody.
• Token already in use. The same bot is running in another service at the same time.
• No admin rights. If messages go to a group, the bot must be an administrator there.

If your problem is not on the list, describe it in the support chat: what you did, what you expected and what happened. A screenshot saves a few rounds of questions 📸

What Livegram itself can do

To ask a precise question, it helps to know what the service offers. The core features are free.

• Message types: text, photos, video, voice notes, files and stickers in both directions.
• Team inbox: connect a private group and several people can answer.
• Several bots: the /mybots command lists them and opens their settings.
• Languages: bot texts can be set per language, and the interface switches with /lang.
• Broadcasts and stats: send a message to everyone who has already written to the bot, and see basic counts of users and messages.

Free with ads, paid without them

The free version is fully working but shows ads and a label saying the bot was made with Livegram. The Pro subscription removes the ads and the label across all your bots. It adds no new features 💰

You can pay by card or with Telegram Stars. The subscription renews automatically and can be cancelled at any time. The bot shows the exact price before you pay, and it depends on your region.

Payment questions can go to support too, for example if you were charged twice.

Keeping your token safe

A bot token from BotFather works like a password. Whoever knows it controls the bot. So the rules are short 🔐

1. Never forward the token to anyone, even someone claiming to be from support.
2. If the token leaked or got lost, revoke it in BotFather with /revoke.
3. Then connect the bot again through /addbot with the new token.

A real support bot will not message you first asking for a token or a password. If such a message arrives, it is a scam.

A platform, not a promise

The service has rules. You may not use a bot for spam, phishing, fraud, prohibited goods or collecting personal data without consent. Bots that stay inactive and unpaid for 30 days may be disconnected.

Livegram also states plainly that it runs without uptime guarantees. If feedback matters to your business, check on your bot yourself and send a test message from a separate account every few days 👀

Keep Telegram's own limits in mind as well: broadcasts to a large audience arrive gradually. If a broadcast looks stuck, do not send it a second time.