Yobi Support: Reach the Yobidoyobi Team

Bot • Food & Delivery

About this App

The courier is late, a roll is missing from the bag, and nobody picks up the phone. Sound familiar? Yobi Support gives you one more way to reach the company: write to the support team right in Telegram.

The bot belongs to the Yobidoyobi sushi and roll delivery network. Its greeting is simple: the support team is here, tell us how we can help. ☺️

What this bot is for

It is not entertainment and not a standalone service. It is a plain contact window to a company. You send a message, and a person on the team reads it.

It suits people who dislike phone calls or prefer to keep everything in writing, since screenshots and history stay in the chat.

What to write about

Order problems. Lateness, missing items, wrong ingredients.
Quality. If a dish arrived in bad shape, describe what is wrong.
Payments and refunds. Double charge, cancellation, receipt questions.
App and website. The cart will not open, a promo code is rejected.

The bot is a channel to a delivery company, so questions about other services will not be solved here.

How to get a quick answer

Give your city and delivery address. The network has many branches, and without this nobody can find your order.
Name the order number or the time you placed it.
Describe the problem in a sentence or two.
Attach photos of the receipt, the packaging and the dish.
Say what you want: a replacement, a refund or compensation.

The more specific the message, the fewer follow-up questions and the faster it gets closed. 📸

What to attach to a quality complaint

Photograph the dish right away while it is still in the packaging, so the date and container condition are visible. Also shoot the receipt with the order number.

If you received the wrong items, keep the bag until the issue is resolved. It settles any debate about what exactly was delivered.

If the reply is slow

Delivery support usually gets busy in the evening and on weekends, so replies take longer then. Do not send the same message several times, since duplicates usually just clog the queue.

Keep screenshots of the chat and the receipt. If the issue stays open, you will have everything needed for a written complaint to the branch in your city. 🧾

Other ways to get in touch

The network has a mobile app in the app stores where you can place orders and write in a chat. City websites also list a single support phone number.

If one channel stays silent, try another and mention the time of your first message.

Stay safe

Real support never asks for an SMS code, a password or full card details. A refund only needs an order number and a description. If anyone in the chat asks for more, stop. 🔒

#Telegram#Bot#Food & Delivery

Frequently Asked Questions

What is Yobi Support?▼

It is a Telegram bot for writing to the support team of the Yobidoyobi sushi and roll delivery network. The greeting invites you to tell the team how they can help. It is meant for order, payment and app questions.

What should my first message include?▼

Your city and delivery address, the order number or time, the essence of the problem and the result you want. Attach photos of the receipt and the dish. That way staff can find the order right away without extra questions.

What if support does not reply?▼

Wait a while, then write once more in a single message, mentioning the time of the first one. Meanwhile try the chat in the mobile app or the network's phone line. Keep screenshots for a written complaint to the branch.

The bot asks for an SMS code or card details. Is that normal?▼

No. A refund or order check does not need them. Never send codes, passwords or a full card number. If a message looks suspicious, close the chat and contact the network by the phone listed on its official website.