VORON Support: Help With Tilda Code

You pasted ready-made code into a block on your page, but the ticker does not scroll or the Show more button stays silent. Familiar? For cases like this the VORON project has a support bot: you write there when a modification for a Tilda site fails to work.

VORON itself is a library of code modifications for Tilda: ready solutions that you copy and paste onto a page. The bot helps with questions about them.

When they reply

The profile lists working hours: 9:00 to 20:00 Moscow time, Monday to Friday. In busy periods a reply can take several days.

It is not an instant chat, so write in the evening or on a weekend: your message will wait its turn.

A menu of two commands

The bot keeps controls minimal:

• /start opens the dialogue and shows the menu.
• /back returns to the main menu if you picked the wrong section.

Besides Telegram, the project has an alternative support chat mentioned in the bot's description. If no answer comes for long, you can write there.

Asking so you are understood the first time

Save yourself and the team a few days by attaching everything needed at once:

1. A link to the page where the modification fails.
2. The name of the modification you installed.
3. What should happen and what happens instead.
4. A screenshot or a short screen recording.

Check separately that the page is published: in editing mode code often behaves differently.

Common reasons code will not start

Run through this list before writing. It solves most cases:

• Block. The code sits in the wrong block or outside an HTML insert.
• Conflict. Two modifications fight over the same page element.
• Cache. The browser shows an old version. Reload the page without cache.
• Identifiers. The block number or class in the code does not match yours.

If the problem shows only on a phone, test the page on different devices and in different browsers. Often it turns out the code works, but the block is hidden on narrow screens or covered by another element. That detail speeds up the analysis a lot.

Do not delete the broken code right away. Better to keep a copy of the page so the specialist sees the situation as you have it.

If the modification you need does not exist

If there is no ready solution or it must be adapted to your task, you can ask the project team about that too. Describe how the feature should look and behave, and attach an example of a similar site.

Keep in mind that complex customization may be paid. Clarify the terms before work begins.

Staying safe

Never send your website builder account password to support. A link to the published page and a description of the problem are enough for diagnosis.

If you are asked to pay for something outside the project's official channels, verify the address on the library's website.