MEDAN Assistant: Your Bonuses

Collected loyalty points at an orthopedic salon and can no longer remember how many are left? The MEDAN assistant bot answers that in a couple of seconds. Through it you can check your bonus balance and spend points on a purchase. 🧑‍⚕️

The bot belongs to the MEDAN chain of orthopedic salons. It is not a general health helper. It is a working tool for the chain's regular customers.

Your bonus balance in a chat

The greeting introduces the bot as the MEDAN assistant and names the main things it does: spend bonuses, show the remaining balance, and handle a few other tasks.

In the past you had to dig out a receipt, call the salon, or wait while a clerk looked up your customer card. Now the balance is in the chat whenever you want it.

• Bonus balance. Open the bot before a trip to the salon and see what discount you can count on.
• Spending bonuses. Pay for a purchase and use your accumulated points through the bot.
• Other features. The bot offers them in the dialog, so follow the buttons on screen.

Why an orthopedic chain runs a bot

People who buy orthopedic goods come back often. Insoles get replaced, braces and supports are fitted again, shoes change with the season. A loyalty program makes sense for such customers, and easy access lowers the chance that points expire unnoticed.

A bot in a messenger needs no separate install, unlike a branded app. It opens in the place where you already chat every day.

Getting started

1. Open the chat with the bot and tap Start.
2. Read the greeting and the personal data terms, whose link sits in the bot profile.
3. Follow the prompts to link your bonus account.
4. Pick an action: check the balance or spend bonuses.

By using the bot you agree to personal data processing. That is standard for loyalty programs: the bonus account is tied to you, so the chain has to know who you are.

Safety: what to type and what to keep to yourself

A bonus bot needs data to link your account, usually a phone number or a customer card number. It does not need passwords for banking apps, payment codes from text messages, or full card details.

If the bot, or someone pretending to be it, asks you to transfer money to "activate bonuses", that is fraud. Close the chat and call the salon using the number on the chain's site or on your card. ⚠️

When the balance looks wrong

Sometimes the figure in the bot differs from what you expected. Common reasons:

• Points are not credited yet. After a purchase, data sometimes updates with a short delay.
• Part of the points is spent. Check your recent receipts, since a deduction may have happened already.
• A different phone number. If the card was registered to another number, the bot will show another account.

If the gap stays, show the clerk your receipt and ask how the program works. The accrual rules are set by the chain itself. 🛍️

Who gets value from it

The bot suits people who already shop at MEDAN salons or plan to do it regularly: those with chronic foot and back problems, elderly parents, athletes, and parents choosing orthopedic shoes for kids. For everyone else it offers little, because it serves the chain's loyalty program only.

It does not replace medical advice. Choosing orthopedic products is better done at a consultation in the salon or with a doctor. 👣