HEY! Support bot for your customers

Customers message you in private chats, in comments and in three different groups, and you cannot answer on time. HEY! Support bot pulls it all into one queue: you create your own support bot, and user messages arrive where it is convenient for you to reply. 👋

A bot that makes bots

It is a constructor. You launch it with /start, set up your own bot and connect a working group to it. Then you give users the bot link: they write through it, and you answer from the group.

The description says the tool suits communication with users, support and sales. It works in Russian and English.

Every request gets its own thread

The most useful idea in constructors like this one is that the conversation with each person lives in a separate topic of the group. You do not scroll through a stream of messages to find how yesterday's talk ended.

A topic opens once and keeps the whole history. When several people answer questions, colleagues can see at once what has already been discussed.

What the guide lists

According to the service descriptions, features include:

• Request topics: a separate thread for each user.
• Statuses and labels: mark a customer and find the right one quickly.
• Broadcasts: a message to your whole user base, with a way to move people over from other constructors.
• Quick replies: ready templates for common questions.
• Greeting: your own message for people who write for the first time.
• Restrictions: block certain message types, such as voice notes and video.

The exact feature set can change, so look at the project page for the latest guide.

What it suits

A Telegram shop, an online course, a studio, a blog that takes orders, a team of two or three people. Anywhere questions arrive in a stream and replies must be quick and to the point.

Large support departments with dozens of operators and quality reports should look at heavier systems. To get started, this is enough.

Setting up support in one evening

1. Create a group and turn on topics mode in it.
2. Launch the constructor and follow the prompts to create your bot.
3. Add the bot to the group and give it the permissions it needs.
4. Write a greeting and five quick replies for the most common questions.
5. Test from a second account and only then hand out the link.

A few quality tips

Reply fast, even if the fix will take time. A plain "Received, we will answer within a day" removes half of a customer's tension.

Use broadcasts sparingly: only news your subscribers actually need. Otherwise people block the bot and you can no longer reach them. 🙂

Privacy and order

Your customers' data passes through the bot. Do not ask them for passport scans, card numbers or Telegram codes. Agree with your team on who has access to the group, and remove people who no longer work with you.

If you wonder how conversation storage works, read the service terms before you start collecting data.