The Daily TON Support Bot

Reading TON news and want to ask the editors a question, suggest a topic or report a mistake? Comments are easy to miss. The Daily TON Support Bot is a direct line to the project's team. 📨

The bot's description is short: use it to reach the team for any inquiries. So everything goes through ordinary messages, and there are no commands in the menu.

Who is behind the bot

The Daily TON is a news project about the TON blockchain. It runs as a Telegram channel in English, with a Russian-language version too. The team covers ecosystem news, publishes guides and breaks down opportunities such as quests and airdrops.

The support bot is the team's mailbox. Write here when you need a person and not another automatic digest.

What you can contact them about

The bot does not limit the list of questions, but the logic follows from the project's subject.

• Suggest a story. If your project launches something notable for the TON community.
• Report a mistake. A wrong figure, a broken link, an outdated guide.
• Ask about cooperation. It is best to clarify terms directly with the team.
• Clarify a piece. When part of a breakdown was unclear or you want more detail.

Writing so you are understood the first time

People who read the inbox receive a lot of messages. A short, clear request has a better chance of an answer.

1. Start with the point: a story, a mistake or a question.
2. Name the article you mean and its date.
3. Attach a screenshot if you found an error.
4. Put it all in one message and not ten short ones.

The first rule of crypto support

In crypto, support has become scammers' favorite bait. They create lookalike accounts, message you first and ask you to "sync your wallet" or "verify your account".

A real team behind a news project will never ask for your wallet seed phrase, private keys or a code from a message. If someone does, it is a scam, and you should end the conversation.

What never to send in chat

• Your seed phrase. Twelve or twenty-four words must stay with you alone.
• Passwords and codes. From any service, Telegram included.
• Photos of documents. A question about news does not need them.
• Requests to invest. A news team does not take other people's funds.

If the answer takes long

Give the team a couple of days, especially over a weekend. Repeating the same message every hour will more likely push the reply further away.

If your question concerns TON itself, a wallet or a transaction, a news project's support is unlikely to help. Such cases are handled through the official resources of the services concerned, and before sending money always verify the address manually.