Adexium Support Bot

Plugged ads into your mini app, and the payout did not arrive, moderation is stuck, or the SDK shows no banners? For these cases the Adexium ad network runs a support bot: you describe the problem there and get a reply from the team. 🛟

This is a service bot. You do not play or earn in it. It exists to reach the network that handles advertising in Telegram Mini Apps and bots.

Who Adexium is and why it needs support

Adexium is an ad network for Telegram. On one side are advertisers who want to show ads in mini apps and bots. On the other are app owners who embed ads and earn revenue.

Wherever money, traffic, and technical integration meet, questions are unavoidable. So the network keeps a dedicated contact channel right in the messenger.

What people come here for

The bot's greeting promises help with "anything you need". In practice, requests fall into several groups.

• Integration. Connecting the ad SDK to a mini app, errors, banners that do not appear.
• Moderation. Review status of ads or a placement, reasons for rejection.
• Payments and reports. Questions on payouts, statistics, and mismatched numbers.
• Ad campaigns. Targeting setup, budgets, ad formats.
• Disputes. Suspected invalid traffic, refunds, blocks.

If your question is outside the ad network, the bot will not help. It does not replace Telegram support or other services. 📩

How to write so you get a fast reply

1. Start the bot and wait for the greeting.
2. Describe the problem in one message: what you did, what you expected, what happened.
3. Attach the placement or campaign ID shown in your dashboard.
4. Add a screenshot of the error or a log fragment if it is technical.
5. State the time when the problem occurred.

One complete message beats ten short ones: the operator gets the point without asking follow-ups. ✍️

How long to wait

Under the network's terms, support replies within 36 hours. Ad review takes separate time and depends on workload. Do not send the same thing several times, since repeats can delay processing.

If the matter is urgent, start your message with "urgent" and explain what a delay would cost. It helps with prioritizing. ⏱️

Spotting fake support

Telegram is full of bots and accounts posing as support teams. The usual scheme: a "staff member" writes first and asks for a code, a password, or a money transfer.

• Real support never asks for passwords. Or for codes from messages.
• They do not write first. You start the conversation.
• Take links from your dashboard or official pages, not from other people's chats.
• Do not transfer money to release payouts.
• Check the bot's name. Look-alike names with swapped letters are common.

When in doubt, open the network's official site and find the support link there. ⚠️

What to do if the bot is silent

Check that you have not blocked the bot and that Telegram settings allow messages. Wait for the stated period. If there is still no reply, use another official contact channel listed in your dashboard or on the network's site.