Livegram: Feedback Bot Builder

You run a channel, a shop or a project, and people message you at all hours. Your personal account turns into a shared reception desk, and nobody can answer but you. Livegram fixes that with a feedback bot builder: messages go to one chat, and several people can reply. 💬

How it works

You connect your own bot to Livegram, and people write to it instead of to you personally. Messages land in a private chat where you or your team answer. The reply goes back to the person in the bot's name.

Your personal account stays out of it. That helps if you do not want to expose your profile to subscribers or customers.

Connecting step by step

1. Open the bot and send /addbot.
2. Create your own bot in Telegram's official developer bot and copy the token.
3. Paste the token into Livegram.
4. Add admins if a team will do the replying.

The token is the key to your bot. Give it only to a service you trust, and remember you can revoke it if you suspect a leak. 🔑

Builder commands

• /addbot. Connect a new bot.
• /mybots. Manage connected bots.
• /pro. Livegram Pro subscription.
• /lang. Change language.
• /help. Answers to basic questions.

The service is free to use, and the Pro subscription is optional. See exactly what it adds through /pro before you buy.

Who it helps

It suits channel and community owners, small shops, authors and support teams who want a simple shared message inbox without a separate helpdesk.

If you need routing between operators, reply analytics or several communication channels, look at full online chat systems. Livegram is built for simple conversation. ✅

Replying so people come back

The first message to the bot should explain what people can write about and when to expect an answer. That removes half of the repeat questions.

• Auto-greeting. One or two lines: who you are and what you do.
• Reply templates. Drafts for common questions that you adapt to the person.
• Tone. Calm and to the point, no corporate jargon.

Once a week, skim the messages: repeated questions show what belongs in the channel's pinned post. 📌

What to consider before launch

Your bot will run through a third-party intermediary, so customer messages pass through its infrastructure. Do not ask people to send passwords, card data or other sensitive details. ⚠️

State in the bot's description how fast you usually reply, so you do not create false expectations. Agree inside the team who answers which questions, and note it in the shared chat.

One note: the catalog lists this app under betting and casino, but by the bot's own description it is a feedback builder and has nothing to do with gambling.