PinEye Support Bot: Get Help

The game froze, a reward never arrived, a button does not respond. In tap games this happens all the time, and it matters to know where to write so that you get an answer, not robbed. PinEye Support Bot exists for exactly that. 🛠️

It is a service bot of the PinEye project. You cannot play in it: the game launches separately, and this bot gathers the ways to reach the team.

Three buttons, three jobs

The bot's greeting says plainly what it is for. Press /start and you get a choice of three directions.

• Bug reports. Hit an error? Tell the team and they promise to look into it.
• Collaboration requests. If you have a project idea or a partnership in mind, this is where you pitch it.
• FAQ. Quick answers to common questions about PinEye.

The layout saves time: simple questions are closed by the FAQ, and tricky ones go to a human.

What the project is about

PinEye presents itself as a Web3 platform that mixes games, social features and education. In the mini app you can play, complete tasks and invite friends to collect in-game tokens. The project works in the TON ecosystem.

Any reward in such games depends on the project's rules and on the market, so treat it as a bonus, not as earnings. 🪙

Writing so that people can help

Support answers faster when the problem is visible at once. Do not write "nothing works".

1. Describe what you did and what you expected.
2. Say what happened instead.
3. Attach a screenshot or a screen recording.
4. Add your device and Telegram version.
5. Mention when it happened.

Five lines save several rounds of back and forth.

Dodging fake support

The most common scheme in crypto games: a "support agent" messages you first. A real support team does not slide into your private messages.

• Write first. Enter support only through the link in the profile of the game's official bot.
• Never share a seed phrase. Support has no need for it under any circumstances.
• Do not connect a wallet from a chat link. Even if it is sent "to fix your problem".
• Ignore promises to recover lost funds. That is a well-known lure.

For partners and creators

If you build your own project and want to talk collaboration, the partner option works better than comments in a channel. Briefly say who you are, what you offer and what you expect. A clear letter gets answered more often than a long one. 🤝

The project also has a community and news, and it is best to read urgent outage announcements there.