Safia: sweet orders in Telegram

You want a cake by evening, and there is no time to call and explain the order. The Safia bot lets you place an order in Telegram, leave a review, find addresses and check the loyalty program, and it lives in "the sweetest confectionery house" 🍰

Who Safia is

Safia is a confectionery house and cafe bakery from Uzbekistan, with its main office in Tashkent. The bot speaks as Safia herself: warm and homely, asking if you are ready to try "a slice of happiness".

It works as a mini app inside Telegram, so there is nothing separate to install.

Six commands for every need

• /order starts an order.
• /feedback lets you leave a review of the desserts and service.
• /cashback opens the loyalty program.
• /info shows the addresses of the bakeries.
• /settings opens the settings.
• /start restarts the bot if something hangs.

The menu is short: order, review, addresses, bonuses. Nothing extra for someone who just needs a cake 🍩

Ordering sweets without a phone call

1. Open the bot and press /start.
2. Send /order and choose the items you want.
3. Check the order contents and how you will receive it.
4. Confirm and wait for a message from the bakery.

The menu, prices and pickup terms are shown by the bot itself at the time of ordering, so check them there.

The loyalty program: how to use it

The /cashback command opens the loyalty program. Programs like this return part of what you spent as bonuses that go toward later purchases.

Before counting on bonuses, read the terms: which products they apply to, how they are spent and whether they expire. If you plan a big holiday order, check this in advance.

Ordering for a celebration: tips

A birthday cake or a wedding dessert is best ordered ahead of time. Clarify allergens, inscription wishes and pickup time.

• Allergies. Mention intolerance to nuts, gluten or lactose before you place the order.
• Number of guests. It decides the size of the dessert.
• Time. Give an exact pickup time instead of "toward evening".
• Storage. Keep cream cakes cool and never leave them in the sun.

A review works both ways

With /feedback you tell the bakery what you liked and what you did not. A specific review helps more than general words: name the dessert, the branch and what you would change.

Good service values remarks, and they help you get a better order next time 💬

If something goes wrong

If the bot does not respond, restart it with /start. If an order is not confirmed or you have a question about delivery, contact the bakery by the phone number in the bot's description.

Always keep the order confirmation and the time you placed it.

Below are answers to what people ask most often before a first order.