PetChef Chat: Natural Dog Food

You decide to move your dog from dry food to a natural diet, and questions pile up right away: which ration to pick, how much to feed, how delivery works, and what to do if the dog refuses to eat.

PetChef Chat covers that part: it is a place to write to the service team right in Telegram. 🐶

PetChef prepares natural food for dogs (and cats). The bot suits people who find it easier to ask in a messenger than to call or fill in a form.

What this chat is for

The bot's greeting is plain: write to us, and we will help and answer your question. This is a support channel, not an automatic shop with buttons.

• Choosing a ration. Ask what suits a dog of your pet's age, size and temperament.
• Ordering. Clarify the ingredients, quantities and delivery terms.
• When something goes wrong. Report a problem with an order or ask how to move to a new diet.

What is known about the food

The company makes two types of ration: raw ones following the BARF approach and heat treated ones using sous vide technology. The meals contain from 70 to 80 percent meat, with no preservatives, flavorings or colorings, as the producer states.

There is food for puppies and for adult dogs of small, medium and large breeds. You can order any amount that is a multiple of five pouches of one kind.

Freshness and delivery

The food is prepared the day before delivery, so it arrives fresh. Orders travel in refrigerated vehicles where the temperature stays between minus 18 and plus 5 degrees Celsius. The service operates in Moscow and Saint Petersburg.

The nearest delivery is usually a day after payment, though a busy kitchen may need more time. Discount and free delivery terms differ between pages, so check them when you place the order.

BARF and sous vide in plain words

1. BARF. Raw feeding: meat, offal, bones and vegetables uncooked. Fans value how close it is to a natural diet.
2. Sous vide. Ingredients are sealed in a pouch and cooked slowly at a low temperature, giving a soft heat treated food.

The choice depends on the dog and the owner. Raw feeding demands careful storage and hygiene, while ready cooked food is easier to handle.

What to ask your vet

Natural feeding does not mean "just meat". A ration must be balanced in protein, fat, calcium, phosphorus and vitamins. Raw ingredients carry a risk of bacterial infection, especially for puppies, older dogs and homes with small children.

If the dog has allergies, kidney, liver or pancreas disease, or takes medication, the diet should be set up together with a veterinarian.

Switching your dog to a new food

1. Go gradually over seven to ten days: add a little of the new food to the usual one.
2. Every two or three days, raise the share of the new food.
3. Watch your pet's stool, appetite and energy.
4. If you see vomiting, diarrhea or lethargy, stop and see a vet.

A sudden diet change often upsets digestion, even when the food is good. 🦴