CFEContigo: Your Power Bill in Chat

Lost your paper bill and the due date is near? CFEContigo sorts that out in a couple of minutes: you message the bot in Telegram and get your electricity statement with no calls and no queues. ⚡

It is the chatbot of Mexico's state electricity provider. In its description the company says it wants to stay connected with you, and the bot helps you learn your balance and get a receipt faster.

Who the bot is for

It is meant for anyone with an electricity contract in Mexico: homeowners, tenants and small businesses. If you live in another country, it will not help you.

It is also handy for people who pay for their parents or a rental flat and want to check the bill without paper documents.

Getting a receipt step by step

The flow is menu-based, so there are no commands to memorize. According to several news outlets, the steps look like this.

1. Open the chat and tap the start button.
2. In the menu choose the option about balance and receipt.
3. Choose the Recibo option once more.
4. Enter your 12-digit service number.
5. Download the document you receive and save it on your phone.

The service number is printed on every bill, so keep an old statement or a photo of one at hand.

Other things the bot does

Mexican media reports list more features besides the receipt. Menus can change, so check the exact set in the chat itself.

• Adding a bill. You can link your contract so you do not retype the number each time.
• Payment places. The bot tells you where to pay or builds a barcode for the payment.
• Offices and kiosks. It shows the nearest service centers and self-service machines.
• Service requests. You can learn the status of a request and the requirements for a new contract.

Lookalikes: the main risk

When a service has hundreds of thousands of users, scammers copy its look and its name. Bots with a similar name, the company logo and no description are known to exist. They are there to collect your data.

Check the bot's name down to the last letter. If extra symbols or underscores sit next to the name, close the chat. 🛑

What you should and should not share

The service number is needed to fetch a receipt, and that is exactly what the bot asks for. Banking app passwords, SMS codes and card details are not something it needs.

The company itself reminds users that the genuine channels are its website, the 071 phone line, its mobile app and the Telegram bot. It says no such service exists on WhatsApp, so distrust anyone offering a receipt there.

When the bot goes quiet

Menus and servers sometimes change, and downloads depend on the company's own systems. Wait a few minutes and send the request again.

If nothing works, use the website, the app or a call to 071. Do not leave urgent payments for the last day. 📅

Why chat beats a website here

You do not need to sign up on a portal or invent a password. The messenger is already open on your phone, and the chat history keeps your past receipts.

For people who rarely use websites, it is the simplest route: a couple of taps and the document is in your hands.