BUNGLY Friend Support Bot

Ordered clothes for your child and cannot tell where the parcel is, how to swap a size or how to use your bonuses? BUNGLY Friend is the care-service chat of the BUNGLY brand inside Telegram. You write a question, and a live consultant answers.

The bot works on Moscow time from 9:00 to 21:00. In the evening or at night you can still leave a message, and the reply will come when the consultants are back. 🕘

The brand and its moms' community

BUNGLY makes clothing, and around it has grown a warm community of moms who share life hacks and news. The bot handles the customer side: it helps with orders and aims to make shopping more comfortable.

The brand says it values your time. For an online store that means quick answers instead of hunting for the right page on a website.

Five commands in the bot

• /help. Ask a consultant about an order, delivery, size or return.
• /faq. Popular questions with ready answers. Often that is all you need.
• /bonus_program. Details about the loyalty program.
• /mobileapp. Information on the brand's mobile app.
• /subscribe. Subscription management.

Start with /faq: if the answer is there, you do not have to wait for a consultant.

Getting help faster

1. Open /faq and see if your question is already covered.
2. Press /help if it is not, and describe the situation.
3. Add details: order number, item name, size and what went wrong.
4. Wait for a reply during consultant hours.

The more precisely you describe the problem in the first message, the fewer follow-up questions and the faster it gets solved. 💬

Bonuses, subscription and the mobile app

You can learn about the loyalty program through the bot: how bonuses accumulate and how to use them. Verify the terms in the chat itself, because stores change rules from time to time.

The subscription command manages mailings. If notifications annoy you, turn them off. If you do not want to miss new arrivals and sales, leave them on.

How to avoid fake support chats

Scammers often imitate support chats of well-known stores. The genuine bot is linked in the brand's official channel, so start from there.

• Never send full card details, SMS codes or passwords. A consultant does not need them.
• Do not follow "refund" links sent by strangers.
• Compare return and exchange terms with the store's official site.

For returns, keep your receipt and order information until you receive a decision. 🛡️

What to write so you are understood at once

A consultant helps fastest when the question is complete. Instead of "Where is my order?", say when you placed it, which delivery method you chose and what the status shows.

For sizes, give your child's height and the size you are considering. For a defect, attach a photo. Details like these save both your time and the care service's. 📸

Who needs it

The bot is for people who already buy from the brand or plan to: parents choosing a size, or anyone who needs to track an order. If you only want to browse the catalog, the store's site is more convenient.