Twinby Support Telegram Bot

A photo fails moderation, a payment went through but the subscription did not switch on, or something in your profile broke.

When a dating app misbehaves, you want to write to a real person instead of hunting for a form on a website. That is what Twinby Support is for: a help bot for users of the Twinby app.

It is not a separate dating service. It is a line to the Twinby team right from Telegram.

What this bot is and what it is not

You cannot look for a match or chat with other people here. The bot exists to report a bug or ask a question about your account. The dating itself happens in the Twinby app, which is built around compatibility between users.

The bot's greeting says why it is here: to help with any problem. Before you write, the team asks you to update or reinstall the app, because that often clears the glitch. 🔧

How to get in touch: four steps

1. Update the app. Install the latest version from the store or reinstall it.
2. Check whether the glitch is gone. If everything works, there is no need to write.
3. Press Start. The bot opens a dialog with support.
4. Describe the problem. The more detail, the faster it gets sorted.

You do not need to type any commands. The bot works as an ordinary support chat.

What to put in your message

Support answers faster when all the details arrive at once. Gather them in advance:

• Your profile ID. It is shown in the app settings (the gear icon, then scroll down).
• What happened. What you did and what you got instead of what you expected.
• A screenshot. It shows an error better than any description.
• Device and version. Phone, operating system and the app version number.
• Timing. When the problem first appeared.

What people contact support about

The app's team takes requests on several topics:

• Verification. A photo failed the check even though it meets the requirements.
• Payments. Questions about the subscription and paid features.
• Safety. Suspicious behavior, scammers, fake accounts.
• Technical faults. Errors and crashes.

Spotting a fake support account ⚠️

Wherever there are many users, scammers appear who pose as support. They write first and ask for a code from a message, card details or to "confirm your account" through a link.

Real support never asks for your password, a full card number or a verification code. If someone wrote to you first, do not reply and check the bot name inside the app. 🔒

When to write and when to wait

Not every glitch calls for a ticket. An empty feed, slow loading or a lost connection often come from your network or a short overload.

Close the app, check your connection and wait a few minutes. If the error repeats on different networks, then write to support. ⏱️

If the answer is slow

Support is not instant. Once you have described the problem, do not send ten messages in a row or open new requests, because that only makes the queue longer.

Add any missing details to the same dialog instead. If the question is about a payment, keep the receipt or a bank screenshot, since it will come in handy. 🧾