ShopsBuilder Service Center

A Telegram shop is quick to set up, and then the questions start. How do I add products in bulk? How do I connect payments? Why does the storefront look different from what I planned? The ShopsBuilder Service Center exists to give those questions somewhere to go. 🛠️

The bot description says it plainly: if you cannot set up your shop, are stuck with customization or with integration to other platforms, you can ask for help here.

What people bring to the service center

• Launching a shop. First steps, catalog structure, product cards.
• Design. Storefront look, names, descriptions, section order.
• Integrations. Linking the shop to other platforms and services.
• Operation questions. Something stopped displaying or does not work.

This is a support bot, not the builder itself. You build the store in the main app and come here when you need a hand. The menu is minimal: /start launches the bot and /help shows tips.

What ShopsBuilder is

It is a shop constructor inside Telegram. You assemble a storefront in the messenger, add products, take orders and get notifications right in the chat. A buyer does not have to open a website: they check out in the same place where they chat.

Some payment options in such shops depend on the providers you choose. Possible variants include bank cards, cryptocurrency and Telegram's built-in payments. 🛍️

How to write a request that gets a faster answer

A good request saves hours of back and forth. Support can help much more easily when it is clear what is going on.

1. State the goal. What you want to end up with.
2. Name the step. Where exactly the problem appeared.
3. Attach a screenshot. An image replaces a paragraph of explanation.
4. Say what you already tried. It rules out the obvious fixes.
5. Do not send passwords. Diagnosis does not need them.

Typical mistakes of new shop owners

Most difficulties repeat from shop to shop. Knowing them in advance saves nerves.

• Too many categories for ten products: the buyer gets lost.
• Photos of different sizes and backgrounds: the storefront looks sloppy.
• One-line descriptions: no answer to "why do I need this".
• The buyer journey was never tested: nobody placed a trial order.

Make a test purchase from start to finish yourself. It is the fastest way to find weak spots before the first customer arrives. ✅

When to write to support and when to figure it out yourself

If the question is about a button or a section, the help pages of the main app are often faster. Go to the service center when you hit a wall: an integration will not connect, the storefront behaves oddly or you need an unusual flow set up.

Keep a note with a list of questions and mark what is solved. That way you do not repeat yourself, and the specialist sees the full picture. 📝

Staying safe

Support should never ask for your account password, wallet seed phrase or a code from a message. If someone in private chat introduces themselves as staff and demands it, end the conversation.

Contact support only through the bot linked from the main app, and do not send files with customers' personal data unless it is necessary. 🔐